Keikai Privacy Policy

Thanks for entrusting Potix Corporation, who creates and maintains Keikai. Holding onto your private information is a serious responsibility, and we want you to know how we're handling it.

We collect your information only with your consent; we only collect the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Policy describes. Of course, the short version doesn't tell you everything, so please read on for more details!

If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

We collect this information to better understand how our website visitors access Keikai, and to monitor and protect the security of the website.

You can give us more information if you want to, for example by entering your email address into our contact form, and this may include “User Personal Information."

"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.”

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

We do not collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information.

If you're a child under the age of 13, you may not enter your information on Keikai. Keikai does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to remove your information.

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Keikai. However, we do not sell this information to advertisers or marketers.

We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show.

We may share User Personal Information with your permission, so we can perform services you have requested.

We may share User Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Policy. Our vendors perform services such as customer support ticketing, network data transmission, and other similar services.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Policy or in our Terms of Service.

Keikai uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to remember your preferences, and provide information for future development of Keikai.

A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting Keikai; however, a cookie may store a unique identifier for each user. The cookies Keikai sets are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device.

We use Google Analytics as a third party tracking service, but we don’t use it to track you individually or collect your User Personal Information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use Keikai. This helps us evaluate our users' use of Keikai; compile statistical reports on activity; and improve our content and website performance.

Google Analytics gathers certain simple, non-personally identifying information over time, such as your browser type, internet service provider, referring and exit pages, time stamp, and similar data about your use of Keikai. We do not link this information to any of your personal information such as your email address.

Keikai will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any User Personal Information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

Certain pages on our site may set other third-party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.

Keikai takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Information that we collect will be stored and processed in the United States, UK, EU and Taiwan in accordance with this Privacy Policy. However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs.

We provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. We work hard to comply with the applicable data privacy laws wherever we do business.

If you have concerns about the way Keikai is handling your User Personal Information, please let us know immediately. We want to help. You may email us directly at info@keikai.io with the subject line "Privacy Shield Concerns."

Keikai may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large. Keikai will challenge the request if there are reasonable grounds to consider that the request is unlawful. In complying with court orders and similar legal processes, Keikai strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances. Keikai shall not disclose the Personal Data until required to do so under the applicable laws and we will provide the minimum amount of information required.

Keikai will retain User Personal Information unless you delete it or request its deletion.

If you would like to delete your User Personal Information, you may do so by notifying us at info@keikai.io. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 30 days.

We will use your email address to communicate with you, if you’ve shared with us your email address to receive related notifications about Keikai, and when necessary. Keikai may occasionally send notification emails about new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, but only with your consent, you can unsubscribe anytime by contacting us at info@keikai.io. If you are appointed as the main contact window of your organization, you will be notified of important changes, events, or security updates relevant to your role.

Although most changes are likely to be minor, Keikai may change our Privacy Policy from time to time. We will provide notification to Users of material changes to this Privacy Policy through our Website or sending email to you. For changes to this Privacy Policy that do not affect your rights, we encourage visitors to check this page frequently.

Questions regarding Keikai's Privacy Policy or information practices should be sent to info@keikai.io.

Vendor	AWS	Salesforce	Freshdesk	Google Workspace
Purpose	Used to host Keikai website, documents, forum so that we can provide service to you	Used for logging business contact information for performing daily service (such as billing) to you	Used as the support platform for customers to interact with Keikai developers on technical issues	Used for daily business operation, including email communication and survey
Data Center	USA	UK	USA	USA, EU